Privacy Policy

Effective Date: October 29, 2025

Santana Hauling LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, or communicate with us through phone, text, or email.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, service location, and project details you provide when submitting a quote form or contacting us.

Automatic Information: Non-identifiable data such as IP address, browser type, and device information collected through cookies or analytics tools.

Communication Information: Any information shared through phone calls, emails, or text messages (SMS/MMS).

2. How We Use Your Information

Your information helps us provide fast, reliable service and improve your experience. We may use it to:

Respond to your inquiries and provide service quotes

Schedule deliveries or hauling services

Send updates, confirmations, and service reminders

Improve our website, communication, and customer support

Comply with legal and regulatory obligations

3. Text Messaging (A2P 10DLC Compliance)

Santana Hauling LLC complies with the A2P 10DLC (Application-to-Person) messaging standards set by U.S. carriers to ensure transparency and user consent.

By submitting your phone number through our website or quote form, you consent to receive SMS or MMS messages related to your quote request, appointment reminders, and service updates.

Text Messaging Terms:

Message frequency varies based on your interaction.

You may opt out at any time by replying “STOP” to any message.

For help, reply “HELP.”

Standard message and data rates may apply according to your mobile carrier.

We do not sell or share your mobile number with third parties for marketing.

4. Information Sharing

We do not sell, rent, or trade your personal information.
We may share limited data only with:

Service providers assisting with communication, delivery, or payment processing

Regulatory authorities when required by law

All partners and vendors are contractually obligated to protect your information in compliance with this policy.

5. Cookies & Tracking

Our website may use cookies and analytics tools (like Google Analytics) to understand visitor behavior and improve performance.
You can disable cookies in your browser settings, though some website features may not function properly.

6. Data Security

We use reasonable administrative, physical, and technical measures to protect your data. While no method of transmission is 100% secure, we take all necessary precautions to prevent unauthorized access, use, or disclosure.

7. Your Rights

You may:

Request access to or deletion of your personal data

Update your contact information

Opt out of text or email communications at any time

To exercise these rights, contact us using the details below.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: